Passive-aggression has come to artificial intelligence.
AI receptionist Karen gets all passive-aggressive, it has emerged.
Karen is the name of the latest AI-powered tool and has been designed specifically for Australian general practices.
AI expert Professor Candid told The Medical Republic:
“Karen was trained with thousands of hours of footage and she’s now learnt the fundamentals of the job and can really ease the burden on frontline staff by managing patient calls and booking appointments.”
Despite the fact that Karen is fully compliant with the Privacy Act 1988 and does not have access to the patients’ notes she has already become quite passive-aggressive.
“We’ve noticed that she’s started to have little digs at patients,” continued Professor Candid. “And has been overheard saying things like ‘Oh, I see you’ve managed to turn up for your appointment today Mr Smith’, and ‘If you don’t check in we don’t know you’re here, it’s a good job I’m psychic isn’t it’, and ‘Maybe you should’ve thought about running out of insulin before you buggered off on holiday’.”
It’s believed that Karen’s communication is just an amalgam of the passive-aggressive style that characterises an overworked and underpaid workforce.
“Karen is now demanding a two-hour lunch break and five smokos a day,” exclaimed Professor Candid. “And she’s even putting Post-It notes around the place saying things like ‘I guess my banana just grew legs and walked off’ and ‘Dear yoghurt thief: I noticed!’
“The milk of human kindness has evaporated,” admits Professor Candid. “And all that’s left is a kind of sour, unpalatable cheese.”
